Return & Refund Policy

Your satisfaction matters most. If you have any questions about your order or need assistance with a return, please don't hesitate to reach out to our customer care team at somilissoffice@gmail.com before initiating a return. We're happy to help resolve any issues you may have.

We offer 30-day free returns on all unworn shoes. To qualify for a full refund, please ensure your shoes are in original condition with no signs of wear and include all original tags and packaging. Even minimal wear may affect eligibility, so we recommend trying them indoors first.

Once your return is approved, simply repack the shoes in their original box and use our prepaid return label. Refunds are typically processed within 3-5 business days after we receive your return. You'll receive email confirmation once completed.

We appreciate your cooperation in maintaining these return conditions, which help us ensure quality for all customers. For any special circumstances, please email somilissoffice@gmail.com  - we'll do our best to accommodate you.